Terms & Conditions

Paul & Jenny Sydney

These Terms & Conditions apply to all purchases made through the website of Paul & Jenny Sydney.

By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.

1. Company Information

Business Name: Paul & Jenny Sydney
Customer Support Email: info@pauljennysydney.com

Paul & Jenny Sydney operates as an international online fashion retailer.

2. Applicability

These Terms & Conditions apply to all offers, orders, agreements, and transactions made through our website.

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You accept and agree to these Terms & Conditions.

We reserve the right to update or modify these terms at any time without prior notice.

3. Product Information

We make every effort to ensure that product descriptions, images, pricing, and details are accurate and up to date.

However:

  • Minor variations in color may occur due to screen settings.

  • Typographical errors or inaccuracies may occur.

  • We reserve the right to correct errors and update information without prior notice.

Product images are for illustrative purposes only.

4. Orders & Payments

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on the customer’s country and payment provider availability.

Customers are responsible for:

  • Ensuring accurate billing information

  • Verifying available payment options in their region

If fraud or unauthorized activity is suspected, we reserve the right to cancel or refuse the order.

5. Processing & Delivery

Processing Time

Orders are processed within 1–3 business days.

Shipping Time

Estimated delivery time is 3–7 business days, depending on destination and logistics provider.

Fulfillment

Orders are shipped directly from our international fulfillment partners.

Please note:

  • Delivery times are estimates and not guarantees.

  • Delays caused by customs, carriers, or external factors are outside our control.

Tracking information will be provided once the order has been dispatched.

6. Returns & Cancellations

Please refer to our separate Return & Refund Policy for detailed information regarding returns, eligibility, and refund procedures.

Order cancellations must be requested within 24 hours of purchase. After this period, processing may already have begun and cancellation may no longer be possible.

7. Liability

Paul & Jenny Sydney is not liable for:

  • Lost or stolen packages marked as delivered according to tracking information.

  • Delays caused by shipping carriers or customs authorities.

  • Incorrect delivery due to inaccurate address information provided by the customer.

Customers are responsible for entering accurate shipping details at checkout.

8. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Branding

  • Product descriptions

  • Website design

Is the intellectual property of Paul & Jenny Sydney and may not be copied, reproduced, distributed, or used without prior written consent.

9. Complaints Procedure

If you have a complaint, please contact us at:

📧 info@pauljennysydney.com

Include your order number and a detailed description of the issue.

We aim to respond within 5 business days.

10. Force Majeure

We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Customs delays

  • Transportation disruptions

  • Pandemics

11. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the applicable consumer and commercial laws relevant to our operating region.

Any disputes shall be resolved in accordance with applicable legal procedures.