Shipping & Delivery Policy

Paul & Jenny Sydney

At Paul & Jenny Sydney, we are committed to delivering your order as efficiently and securely as possible. Below you will find all relevant information regarding our shipping and delivery process.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak seasons, processing times may be slightly extended.

2. Estimated Delivery Time

The average estimated delivery time is 3–7 business days, depending on your location and the shipping carrier.

Delivery times are estimates only and may vary due to:

  • High seasonal demand

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Unforeseen logistical disruptions

Paul & Jenny Sydney is not responsible for delays caused by third-party carriers or customs authorities.

3. Shipping Origin & Fulfillment

All orders are shipped directly from our international fulfillment partners.

As we operate with global suppliers, your package may be shipped from an international warehouse.

Depending on your country of residence, customs duties, import taxes, or clearance fees may apply. These charges are the responsibility of the customer.

4. Shipping Costs

Shipping fees are calculated at checkout and depend on:

  • Destination country

  • Package weight

  • Selected shipping method

All applicable shipping costs will be clearly displayed before completing your purchase.

5. Tracking & Delivery Responsibility

Once your order has been dispatched, you will receive tracking information via email.

Important:

  • If tracking information confirms that the package has been delivered, responsibility transfers to the customer.

  • We are not liable for lost or stolen packages marked as delivered.

  • Customers must ensure that their shipping address is accurate at checkout.

Address changes must be requested within 24 hours of placing the order. After this period, we cannot guarantee modifications.

6. Incorrect Address or Failed Delivery

If a package is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Unclaimed parcel

Reshipping costs will be the responsibility of the customer.

7. Damaged or Missing Items

If your package arrives damaged or incomplete, please contact us within 48 hours of delivery at:

📧 info@pauljennysydney.com

Include:

  • Your order number

  • Clear photos of the issue

  • A description of the problem

We will assess the situation and provide an appropriate solution.

8. Contact Information

For any shipping-related inquiries, please contact:

Paul & Jenny Sydney
📧 Email: info@pauljennysydney.com

Our customer support team will respond as soon as possible.